30 Day Internet Return PolicyYour satisfaction is our first concern so if for any reason you’re not satisfied with your internet purchase you can return any unused item without custom engraving or sizing in its original new condition within 30 days from the date of shipment for a refund or exchange. Unfortunately we cannot except returns on special order items, which include rings sized smaller than 6 and larger than a size 7. Please note that the above return policy applies to Internet purchases only. Please note that if there is any damage to your purchase you must notify us by E-mailing firstname.lastname@example.org within 24 hours after receipt of the merchandise.
Return InstructionsWhen we receive your return and it is accepted, your refund or new item will be processed in a matter of days. Upon receiving your return, the item will be reviewed by our Quality Control department. Please note that items showing signs of wear or those that have been engraved, altered, resized, or damaged in any way cannot be accepted for return. Returns without a receipt or items that are improperly packaged or uninsured will be refused for receipt. Be sure to include all packaging and collateral material, including diamond certificates. A $250 fee will be charged if the diamond certificate is not returned. Ship your return item via the US Postal Service Registered Mail, insured for the total value of your purchase. Be sure to request a return receipt for confirmation that your shipment has reached us.
Mail your return to:
651 N Business IH 35, Suite 240
, 57 78130
Payment TermsPlease note that all prices listed are in US dollars. We accept payment with American Express, Visa, Mastercard, Discover. We reserve the right to require a wire transfer of funds on any purchase over $5,000.00 or any purchase that requires shipment to an address other than the billing address of the credit card. We ship only to addresses within the United States. All credit card purchases are subject to approval.
Please note that we do not accept trade-ins on any direct or indirect internet purchases.
ShippingMost items ship within 3 business days. Rings smaller than a size 6 and larger than a size 7 are considered special orders and usually ship within 7 to 14 business days. All items, except Design Your Own Engagement Ring (Bridal Ring Builder) engagement rings are shipped via U.S. Registered Mail. There is no shipping charge for online purchases.
Engagement rings in the Design Your Own Engagement Ring (Bridal Ring Builder) section and our Design your Own Jewelry section(Jewelry Builder) are usually shipped within 10 business days (18 business days for 18K and Platinum). These items are shipped via Federal Express.
Please note that we only ship to your credit card billing address within the United States. If you wish us to ship to another address we require a wire transfer. Contact customer service and they will assist you with this. We are only responsible for shipping your purchase, addressed to you, to the address specified by you. Your purchase is considered received by you when delivered to the address specified by you. We have no control over and bear no responsibility regarding who actually accepts the package (your purchase) at the address specified by you.
Typographical ErrorsWe make every effort to ensure that the prices listed on our website are accurate. However in the event an item is shown with an incorrect price, we reserve the right to refuse or cancel any orders placed for the incorrect price even if the order has been confirmed by receipt and your credit card charged. Please note that in order that you can view items in greater detail, some products may appear larger or smaller than actual size. Color and size of items may appear differently since every computer monitor is set differently. Please note that all items are subject to prior sale. We reserve the right to refuse or cancel any orders placed for an item that has been sold or is no longer available.
Information Collection and Use Ernestos collects information from our website users. Depending upon the relationship you choose to have with us, we will collect an appropriate level of information about you. We attempt to ask you to share only the information that we need to address and serve your needs. Through our web hosting service, we collect general statistical information to determine how our site is being used. This information includes the number of visitors to our site, time and day of access, length of visits, host, or server provider. We use this information exclusively for internal purposes. For services that require payment, we also collect personally identifiable information which is used for our billing purposes, confirm your order, prevent and detect fraud or abuse, or respond to your requests or inquiries.
Compliance with Law and Fraud ProtectionWe may collect and disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for client fraud protection and risk reduction.
Business TransferYour personally identifiable information may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership, in which personally identifiable information would be transferred as one of the business assets of the Company
Protection of Information Collected Through This SiteWe implement a variety of security measures to maintain the safety of your personal information under our control. Some of the protections we use may include firewalls, secure servers, passwords and usernames, limiting employee access to data and deletion of personal information when it is no longer being used. However, due to the nature of communication over the Internet and electronic storage systems, we cannot guarantee that information – either during transmission through the Internet, while stored on our systems or otherwise in our care – will be absolutely safe from intrusion or unauthorized access by others. Ernestos does not assume any responsibility for losses or damages you may experience or incur by sending personal information over the Internet.
Children's Online PolicyWe are committed to preserving online privacy for all of its website visitors, including children. We do not knowingly collect information about children or sell products to children under the age of 13. We encourage you to visit the FTC’s website at http://www.ftc.gov/ for tips on protecting children’s privacy online.
LinksOur website contains links to other sites. Ernestos is not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each website to which we may link that may collect personally identifiable information.
651 N Business IH 35, Suite 240
New Braunfels , 57 78130
CopyrightsAll content, text, graphics, code included in this site as well as works licensed to Ernestos , Inc are copyrighted as a collective work under the United States and other copyright laws, and is the property of Ernestos , Inc. and are registered trademarks of Ideal Brand Marketing.
Use of SiteWe do not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. Some states do not permit the above so the above limitation or exclusions may not apply to you. Harassment in any manner or impersonation of others on the site is strictly forbidden. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable. You may not upload commercial content on this site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Your use of this site shall be governed in all respects by the laws of the state of Indiana, USA, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of any products) shall be in the state or federal courts located in Allen County, Indiana. Any cause of action or claim you may have with respect to this site (including but not limited to the purchase of products) must be commenced within one year after the claim or cause of action arises.
Limitation of Liability Ernestos , Inc shall not be liable for any special or consequential damages that result from the use of, inability to use, the materials on this site or the performance of the products, even if Ernestos , Inc. has been advised of the possibility of such damages. Applicable law may not allow the above limitations or exclusions so this may not apply to you.
TerminationThese terms and conditions are applicable to you upon your accessing the site and / or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Ernestos , Inc without notice at any time, for any reason. The provisions relating to Copyrights, Trademarks, Use of Site, Limitation of Liability, and Indemnification shall survive any termination.
IndemnificationYou agree to indemnify, defend, and hold harmless Ernestos , Inc, it’s officers, directors, employees, agents, licensors, and service suppliers from and against all losses, expenses, damages, and costs, including reasonable attorney’s fees, resulting from any violation of these terms and conditions or any activity related to your account by you or any other person accessing the site using your Internet account.